Terms & Conditions Private GP Wimbledon

Name of Service: Private GP Wimbledon at Alexander House Wimbledon

Address of business: 15 Princes Road, Wimbledon SW19 8RQ

Statement of purpose: Private GP Wimbledon will provide personalised patient care with experienced GPs.

Private General Practice Patients: All patients must be registered as members of the practice before they are able to see a GP or any of the GP services privately at Private GP Wimbledon. Patients can also be registered with an NHS general practitioner at the same time. Registered patients pay an annual or monthly fee. We will routinely report to your NHS GP unless you specifically request us not to do so. Patients who have already registered with another private GP service can only be registered once their contract has expired or has been formally terminated.

Fees and Payment: Membership is paid by monthly direct debit. An up to date fee list can be requested from reception at Alexander House or viewed on the fees page of our website. Home visits by our GP's can be requested to our registered patients. New members requesting a repeat private prescriptions need a consultation with one of our GP's. Existing members requiring ongoing repeat prescription may telephone or fax request and must allow upto 24 hours for prescription to be issued.

Telephone Advice: Telephone advice is routinely given free of charge to members for follow-up advice subsequent to an appointment or an encounter. For new problems, members will be routinely advised to make an appointment to see one of the doctors. In certain circumstances, the doctors may deem it appropriate to offer telephone advice for new episodes, and these consultations will be chargeable depending on the amount of time spent and the actions taken in connection with the consultation (patients with annual membership will be allowed 5 telephone consultations free of charge).

Payment of fees: All fees must be paid at the time of treatment. We accept visa, marstercard and switch cards. We can also accept cheques with guarantee card and cash. We will provide a receipt for all payments and this may be used to claim back the amount from your Health Insurance should you have cover.

Payment terms: If invoices are not settled at the time of the consultation surcharges will be applied. A £20 surcharge will be added to any fees not settled on the day (unless we have agreed to send the invoice to your insurance company for you) . If payment is not received within 30 days of the appointment date, a further £20 surcharge will be added. A further £20 will be added after 60 days, and again after 90 days, after 90 days we will start legal proceedings. Patient with outstanding invoices will only be treated at the discretion of the partners. We operate a strict credit control policy and overdue invoices will be subjected to recovery proceedings.

Hours of Clinic: Home Visits The clinic will be open 7:30-9:30am, 1:30pm-3:00pm, 5pm-8pm - Monday to Friday and 11am-2pm on Saturday.Home visits are available to registered members upon request. Although we will do our uttermost to ensure a full service please note that on rare occasions, usually in the event of staff sickness, it may be necessary to cancel clinics and out of hours cover. In this event we would ask you to call your NHS GP or in an emergency go to your nearest A&E department.Please note that all consultations between 10pm and 7.30am will be Home Visits only.

Website: The information on this website is provided 'as is'. Private GP Wimbledon has made all reasonable efforts to ensure that information provided on this website is accurate at the time of inclusion, however it accepts no liability for any inaccuracies or omissions in this website. The information on this site may be out of date or inaccurate. Private GP Wimbledon reserves the right to make changes and corrections at any time without notice. The material on this website should not be used to replace professional medical care. Private GP Wimbledon strongly advises all users with health problems to consult a doctor, who will be trained in observation and interpretation of symptoms and will be able to provide a proper diagnosis based on a knowledge and understanding of all aspects of your condition and your medical history. This website may provide links to other World Wide Web sites or resources. Because Private GP Wimbledon has no control over such sites and resources Private GP Wimbledon does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources. It is a condition of allowing you free access to the material on this website that The Private GP Wimbledon will not be liable for any loss or damage of any kind, including direct, indirect, special and consequential loss or damage of any kind, arising from the use of this information obtained either directly or indirectly from this website. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Regulation: We are required to comply with the principles and values on which good practice is founded, as laid down by the General Medical Council. Additionally we are subject to annual inspection by the Healthcare Commission. The Medical Practitioners of the clinic are all subject to regular appraisal, and adherence to the process of continuing medical education under the auspices of the relevant Royal Colleges.

Communication and confidentiality: If patients have any preference as to the method of our communication, then please inform the manager of the clinic. Unless instructed to the contrary we may communicate via E-mail. Please note the correspondence via E-mail carries a risk and we cannot guarantee confidentiality. As part of our security systems we routinely monitor all incoming and outgoing E-mails. Information we exchange by E-mail is therefore sent at your own risk. Many patients prefer to conduct their medical care through the medium of telephone calls or E-mails. This represents a serious increase in risk, as anything other than face-to-face communication is known to increase error rate and risk. Requests are frequently made for repeat prescriptions and the provision of other medications to be arranged via telephone, fax or E-mail. These methods do not have protected legal status, and objective research has shown that they are all liable to an increased level of error. The doctors at the clinic discourage the use of telephoned prescriptions for topping up routine supplies of medications. A £10 fee is applied to any prescription authorised over the telephone.

Data Protection Act 1998: We observe the requirements of the Data Protection Act 1998 and the data protection principles in relation to personal data. By agreeing to these terms you are agreeing to the processing of personal data to enable us to carry out work on your behalf. Under the Data Protection Act 1998 you have a right to require details of your personal data held by us. A fee of £10 is payable. Requests must be made in writing to the Manager.

Complaints: We aim to offer all patients a friendly and efficient service and hope you will be pleased with the work that we do for you. Should a patient be unhappy about any of the services or care that we have provided, a complaints procedure has been set up to ensure that all grievances are dealt with rapidly and efficiently for the benefit of all parties concerned. Complaints should be sent in writing to the Manager at the main surgery address, who will acknowledge receipt of the complaint within 48 hours. After a thorough investigation, a meeting will then be arranged where the matter can be discussed openly, recorded and hopefully resolved.

Complaints Procedure: We strive to improve our service at all times and suggestions for improvement of this practice are welcomed. The practice manager is available to receive your comments and to deal with any problems which may arise. Should you feel the need to raise a formal complaint please see our policy outlined below.

1. The practice manager is responsible for all complaints and all complaints should be directed or sent to this person c/o Alexander House reception.
2. We kindly request that all complaints are sent to us in writing.
3. All complaints will receive written or telephone confirmation within two working days on receipt.
4. A full response will be made within 20 working days of receipt or a letter sent explaining the reason for the delay.
5. The complainant will receive written confirmation of the stages of investigation and any action taken.
6. All staff will be made aware of the complaint and its outcome.
7. All staff will be trained on the complaints procedure and how to deal with a complaint.
8. All complaints will be filed along with the actions taken.
9. Complaints can also be addressed to the Health Care Commission, Finsbury Tower, 103-105 Bunhill Row, London EC1Y 8TG Tel 0207 448 9200

Acceptance Your registration with the clinic will amount to your acceptance of these terms of business.